Job Description:

The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc. or escalate concerns to a different department.

Your responsibilities will revolve primarily on the following:

• Provide first-level technical support and preliminary investigation for customer issues and service requests.
• Manage and track customer issues.
• Respond to customer inquiries via chat, email, and phone.
• Document all technical inquiries, develop and review content for the knowledge base.

Required Knowledge & Skills:

• Minimum of six (6) months Technical Support Representative experience.
• Excellent English communication skills.
• Must be knowledgeable with HTML and CSS.
• A strong technical background with excellent problem solving and multi-tasking skills.
• Available to start immediately.